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How 12vegas Handles Your Personal Information

This Privacy Policy explains exactly what data 12vegas collects when you open an account, make a deposit via PayPal or Venmo, or browse our lobby — and what we do with it.

Account data protectedPayPal & Venmo transaction privacyYour right to access or deleteNo data sold to third partiesState-law compliance
12vegas How 12vegas Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We store account data on encrypted servers and use SSL across every page of the platform — including the checkout flow where PayPal, Venmo, and Play+ transactions are processed. Your account password is hashed; our team cannot read it. Session tokens expire automatically after inactivity, so a forgotten open tab on your phone or desktop does not leave your account exposed indefinitely. We review our data practices whenever applicable state regulations are updated.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to see which lobby sections get the most use. You can manage cookie preferences in your browser settings at any time.

Account Security

Two-step verification is available on your account. When you log in from a new device or location, we may send a one-time code to your registered email or phone number before granting access.

Data Retention

We keep your account and transaction records for the period required under applicable state regulations. After an account is closed, some records are retained to meet those legal obligations before being deleted.

Third-Party Processors

PayPal, Venmo, and Play+ each process payment data under their own privacy terms. We share only the minimum reference data needed to confirm a transaction — never your full credentials.

PRIVACY CONTACT

Reach Us About Your Privacy Rights

If you have questions about this policy, want to see the data we hold on your account, or need to request a correction or deletion, our support team handles privacy requests directly. You can reach us through live chat inside your account dashboard, by email, or through the support form on this site. We aim to respond to all data requests within the timeframe required by applicable state law.

Team online

Live Chat

Open the chat widget inside your account dashboard to submit a privacy or data request. Our team reviews and routes requests to the right department.

Email Support

Send your privacy request, data-access question or deletion ask to our support email. Include your registered email address so we can locate your account.

Support Form

Use the on-site support form to describe your request in writing. Select 'Privacy / Data' as the subject so it reaches the correct team without delay.

Common Questions About Your Privacy at 12vegas

The questions below cover what most account holders ask when they first read through this policy. If your question is not listed here, use the live chat or support form to reach our team directly.

We collect your name, date of birth, email, state of residence, and identity documents needed to verify your account. Device identifiers and session logs are also recorded for fraud prevention.

No. When you pay via PayPal or Venmo, we receive only a transaction reference and the last four digits of the instrument. Full wallet credentials stay with those processors under their own privacy terms.

Yes. Submit a data-access request through live chat, our support email, or the on-site support form. Select 'Privacy / Data' as the subject and we will respond within the timeframe state law requires.

Contact support with a deletion request. We will remove your personal data from active systems, though some transaction records must be retained for the period required by applicable state regulations before deletion.

We do not sell your personal data to advertisers or unrelated third parties. Data is shared only with payment processors like PayPal and Venmo as needed to complete your transactions.

Session cookies keep you logged in during your visit. Analytics cookies track which lobby areas you open so we can improve navigation. You can manage or clear cookie preferences in your browser settings.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.