Your 12vegas Questions, Answered Straight

We built this page around the real questions that come up after you open an account. Most of them fall into a few categories: how payments move, how identity verification works, what access looks like depending on your state, and how to reach us when something isn't adding up. Deposits through PayPal, Venmo, and Play+ prepaid cards each have their own processing

path, and the steps differ slightly between them — so we've broken those out separately below. For state eligibility, availability depends on local law, and we spell out exactly what that means for you. If your question isn't covered here, our live chat team is the fastest path to a real answer. Players in Chicago and Los Angeles have used it to

clear up verification holds in a single session. We keep this page updated as the platform changes, so if something looks off, check back or reach out directly.